Help
Frequently asked questions
Trading rules
All INR transfers must follow the selected payment method exactly.+
If you pay with a different method than the one selected on your order, the order is invalidated and there is no guarantee of a refund.
Late payment after the timer cancels the trade automatically.+
Orders expire after 15 minutes. Any payment received after expiry may not be honoured.
No refund after a cancelled order.+
Once an order is cancelled or timed out, funds cannot be reversed by us.
No off-platform dealing.+
All settlement must happen inside the platform. Off-platform dealing voids any protection.
No impersonation.+
Using another person's account or KYC documents will result in a permanent ban.
Admin decisions are final.+
Our admin desk has final discretion on disputes, refunds and account actions.
Settlement & banking
How long does settlement take?+
Crypto release is typically under 5 minutes after payment is confirmed. INR settlement on sell orders depends on the bank network.
What if my bank is delayed?+
Bank-side issues may take up to 3 working days. Bank delays are outside our control.
Which payment methods are supported?+
UPI, IMPS, Cash Deposit (CDM), and Cardless Cash Withdrawal.
Pricing & commission
How are prices set?+
Buy and sell prices are set by our admin desk and can change in real time based on market conditions.
Is KYC required?+
No. KYC is recommended (documents required) and unlocks higher limits and priority settlement. Non-KYC trading needs no documents.
How is commission calculated?+
Commission is automatic based on the USD value of your trade and your verification mode.